Frequantly Asked Questions (FAQs)
- Do Emma and Simba mattresses come with a trial period?
Emma offers a 200-night sleep trial on all new and most refurbished mattresses, while select refurbished models include a 100-night trial. Simba provides a 200-night trial for new mattresses, and their certified refurbished range comes with a 30-night risk-free trial.
- How long is the warranty for Emma and Simba mattresses?
Emma includes a 10-year warranty on all new and most refurbished mattresses, while select refurbished models carry a 6-month warranty. Simba also provides a 10-year guarantee for new mattresses, whereas certified refurbished models include a 1-year guarantee.
- How are Emma and Simba mattresses delivered?
Both brands use the bed-in-a-box delivery model. The mattress arrives compressed, vacuum-sealed, and rolled in a compact box, making it easier to carry into your home and up staircases. Once unboxed, the mattress will expand to full size within a few hours.
- Do Emma and Simba mattresses have an initial odour?
Like most foam-based mattresses, both Emma and Simba may release a temporary ‘new mattress smell’ when first unpacked. This is harmless and usually fades within a few days. Using a mattress protector and airing out the room can help the process along.
- Are Emma and Simba mattresses suitable for adjustable bed frames?
Yes. Both mattresses are designed to be flexible enough for use with adjustable or slatted bed bases. Just make sure the slats are not too widely spaced (generally less than 7 cm apart) to maintain proper support.
- Which mattress is better for couples?
Emma is often favoured for couples who are light sleepers because of its excellent motion isolation, meaning one partner is less likely to be disturbed by the other’s movements. Simba is a strong choice for couples who prefer a cooler, firmer mattress and need good edge support for maximising usable space.