Want to thrive in a customer service-based environment? Today’s deal will be right up your street…

We’re offering you a Level 2 customer service diploma for just £24, saving you 88% off E-Careers’ price of £200 (correct as of 9.7.16).

Customer service is the core of any business - no matter how good your product is, if your customers aren't happy then you're unlikely to thrive in the industry. If you're interested in a career in customer service, the course will help you develop the skills required to be an exceptional customer services representative. Ideal for agents who need to earn an industry-recognised qualification or anyone who has recently been promoted. It includes 11 fantastic in-depth modules that offers you the ability to learn as and when you have time and gives you fantastic online tutor support! Key Learning Points

• Understanding the role of customer services in creating satisfied customers
• How to focus services solely on the customer and their needs
• Developing the attitude required to deliver and exceptional service to clients
• Customer retention and the importance of keeping existing clients on board
• Delivering customer service in a face-to-face environment
• Delivering customer service over the telephone
• Delivering customer service online
• How to deal with difficult customers and overcome their negative experiences
• Escalating calls and queries to the relevant manager or agent
• Creating a positive impression of your company and service at every interaction