Black Friday Mystery Holiday Terms and Conditions

These Terms and Conditions govern the purchase and redemption of the Mystery Holiday deal jointly offered by Wowcher and the Holiday Provider. By purchasing this deal, the Customer agrees to be legally bound by the terms set out below.

Definitions:

The following definitions apply throughout these Terms and Conditions:
"Mystery Holiday"- Refers to the holiday deal purchased by the customer, which includes flights and accommodation to a surprise destination not disclosed at the time of purchase.
"Holiday Promoter"- Refers to Wowcher Limited, located at Unit 12, 19A Fortress Grove, London, NW5 2HD, which is responsible for the marketing and advertisement of the Mystery Holiday package.
"Holiday Provider"-Refers to Travelodeal Limited, an ATOL-protected tour operator responsible for arranging and fulfilling the Mystery Holiday package, located at 8th Floor, Becket House, 36 Old Jewry, London, EC2R 8DD with registered company number 09061889.
"Customer"- Refers to the individual who enters into an agreement to purchase the deal and/or the individual who redeems the holiday, whether or not they are the same person.
"Order"- Refers to the total number of vouchers purchased by a single customer under the same name and transaction.
"Draw"- Refers to the process by which travel destinations are allocated to customers who have purchased the Mystery Holiday deal.
"Booking Confirmation"- Refers to the formal written confirmation issued by the Holiday Provider to the Customer, detailing the finalised travel arrangements, including flight and accommodation information, agreed extras, and an invoice. The Booking Confirmation signifies the Customer's acceptance of the holiday package and forms the basis of the contractual agreement between the Customer and the Holiday Provider.

Eligibility Requirements:

The Mystery Holiday deal is available exclusively to residents of the UK, Channel Islands, and Isle of Man who are aged 18 years or older.
Passengers under the age of 18 must be accompanied by an adult (18 years or older).

Booking Process:

In order to complete the Mystery Holiday booking, the Customer must adhere to the steps set out below.

Step 1: Where to Buy

The Mystery Holiday deal is available to purchase from the following platforms:

• Wowcher: https://www.wowcher.co.uk/deal/travel/
• LivingSocial: https://www.livingsocial.co.uk/deals/escapes
• 5pm: https://www.5pm.co.uk/deals/travel

Customers may also purchase the deal through the Wowcher, LivingSocial, and 5pm mobile apps.

Step 2: Buying Vouchers

Customers are required to select their preferred travel period as specified on the deal page. Customers must be prepared to travel at any time within the selected travel window.
The Mystery holiday is based on two people sharing, therefore customers must purchase two vouchers to qualify.
Once ready, click 'Buy' and proceed through the checkout process.
By purchasing the Mystery Holiday, the Customer consents to being contacted by the Holiday Provider by email, telephone, or postal mail regarding their booking, in accordance with Wowcher's Privacy Policy.

Step 3: Receiving Voucher Details

Following purchase, the Customer will be issued voucher codes together with a redemption link to initiate the booking process.

Step 4: Redeeming Vouchers

The Customer is required to access the redemption link and provide the following information to proceed with the booking:

• Enter their personal details exactly as they appear on their passport for both passengers.
• Select their preferred airport region (an additional charge applies for regional airports outside of London).
• Choose their preferred travel date (Customers are responsible for confirming that they and their companions are available to travel on the holiday dates chosen during the redemption process. Any date changes made after redemption may incur additional fees.)

By purchasing the Mystery Holiday, Customers acknowledge that the travel destination is unknown at the time of purchase. Once the destination is revealed and the vouchers are redeemed, the booking becomes non-refundable. Refunds will not be issued if a customer is unhappy with the allocated destination.
Customers must redeem their vouchers before the expiry date.

Step 5: Destination Reveal

Upon submission of the required information, the Customer's mystery destination will be disclosed.
After the destination is revealed, customers may have access to further destination choices for an additional fee of £20 per person. All destination options are subject to availability.

Step 6: Redemption Confirmation

The Customer will receive a redemption confirmation email from Wowcher upon submission of their details.

Step 7: The Holiday Provider Contact

Following redemption, the Holiday Provider will contact the Customer via email reconfirming their holiday details. The Customer will have 48 hours from the time the email is sent to confirm their holiday. Availability cannot be guaranteed after this period.
The Holiday Provider will make reasonable efforts to contact the Customer via text message, telephone call, and email using the contact information supplied during the redemption process. Customers are advised to regularly check their voicemail and email, including junk or spam folders, for any missed communications.

Step 8: Holiday Details & Booking

Customers will liaise directly with the Holiday Provider regarding flight and accommodation details via telephone or email. All telephone calls may be recorded for quality assurance and training purposes. Customers must ensure they are satisfied with all aspects of their holiday booking prior to entering into the final agreement.
All elements of the holiday including flights and hotel must be booked at the same time.

Step 9: Final Agreement

The Customer will receive a final confirmation email from the Holiday Provider, accompanied by a statement requiring confirmation of acceptance of the holiday booking.
Customers will have 30 minutes from the time the email is sent to confirm their holiday. Failure to respond within this timeframe may result in the booking becoming unavailable.

Step 10: Booking Confirmation

Once the Customer has confirmed their holiday with the Holiday Provider, the provider's terms and conditions will apply, and the contractual relationship will be directly between the Customer and the Holiday Provider. These terms and conditions will be included in the booking confirmation and are also available at the following link: https://www.travelodeal.co.uk/termsandcondition/
The Holiday Provider will issue a booking confirmation to the Customer, which will include all relevant holiday details, an invoice for the holiday, and any agreed-upon extras.
Holidays booked through the Holiday Provider are financially protected by the ATOL scheme. For more details about financial protection and the ATOL Certificate, please visit:
www.atol.org.uk/ATOLCertificate.

Inclusions & Exclusions:

The Mystery Holiday package is based on two adults sharing. Customers must purchase two vouchers to qualify for the advertised pricing.
Please note that the Mystery Holiday offer is designed primarily for two passengers travelling together and additional charges will apply to facilitate solo or group travel. Bookings for fewer than or more than two passengers are not eligible for allocation to Tier One or Tier Two destinations, as outlined in the Destination Information section below. Customers purchasing more than two vouchers are not guaranteed the drawn destination due to availability restrictions.
Each customer will receive one holiday per order, selected from the destinations listed under the Destination Information section.

Each Mystery Holiday includes:

• Minimum 2-night stay (Duration varies depending on the assigned tier and destination, refer to the Destination Information section below.)
• Minimum 3-star hotel accommodation
• Return economy class flights (including low-cost airlines)
• Basic hand luggage (as defined by the airline; customers must refer to the specific airline's baggage allowance for size and weight restrictions)

Airport Groupings

During the redemption process, customers will be required to select an airport region. Travel date availability will be displayed based on this selection. By proceeding with the booking, customers acknowledge that their flights may depart from any airport within the selected group. The regional airport groups are as follows:

• London: Heathrow, Gatwick, Luton, Stansted, London City, Southend
• Scotland: Edinburgh, Glasgow International, Glasgow Prestwick
• North East: Newcastle, Middlesbrough
• North West: Manchester, Liverpool
• Yorkshire: Leeds Bradford
• Midlands: Birmingham, East Midlands
• Wales: Cardiff
• South West: Bristol, Southampton
• Northern Ireland: Belfast

A £50 per person regional airport supplement applies for departures from any non-London airport, payable directly to the Holiday Provider.

Flights & Airlines

• Mystery Holidays are subject to selected flight allocations. Customers wishing to amend their flights (e.g., to alternative times, airlines, or direct routes) may do so, subject to availability and additional charges.
• All flights included in the Mystery Holiday package will depart from and return to the same UK airport.
• For European destinations, flights will be non-stop/direct services only. Some long-haul flights may include a stopover of up to 6 hours.
• The airline(s) used will be at the sole discretion of the Holiday Provider.
• Airline information, including flight times, will be provided at the time of booking.

If a customer's holiday is affected by a change in flight schedule, a suitable alternative will be offered. A suitable alternative may include a flight time change within 12 hours of the original departure, from the same airport, and may involve a change of airline. If the new flight schedule falls outside this 12-hour window, the customer will be entitled to a full refund.
If the customer agrees to revised flight times with the Holiday Provider that result in less time in the resort and receives booking confirmation they will not be eligible for a refund based on time in resort.
The Holiday Promoter and Holiday Provider are not responsible for flight delays or cancellations that may affect time spent at the destination.

Accommodation

• Hotel accommodation will be a minimum of 3-star rating and is based on double or twin occupancy in a standard room.
• Customers purchasing a single voucher will be subject to a single occupancy supplement.
• Customers purchasing three or more vouchers for travel on the same itinerary will incur additional charges for larger occupancy rooms or multiple room bookings. Preferred room configurations for group bookings should be requested at the time of booking and are subject to availability.

Time in Resort

Where possible, the Holiday Provider will aim to provide:

• A minimum of 40 hours in resort for 2-night stays departing from London or Manchester airports
• A minimum of 36 hours in resort for 2-night stays departing from all other UK airports (excluding London and Manchester)
• A minimum of 60 hours in resort for 3-night stays, regardless of departure airport

However, due to flight availability and scheduling constraints, specific flight times and durations in the resort cannot be guaranteed. If the Customer accepts flight times that result in a shorter duration at the destination and proceeds to confirm the final agreement and receive a booking confirmation from the Holiday Provider, no refund or compensation will be issued on this basis.
The Holiday Promoter and Holiday Provider are not responsible for any flight delays or cancellations that reduce time in the destination.

Exclusions

The holiday does not include ground transportation to and from the UK airport, resort transfers, airport lounges, fast-track security, local resort taxes or fees, meals and drinks, excursions, attractions, treatments, car hire, travel insurance, personal expenses, checked baggage, gratuities, visas, vaccinations, city taxes or any other charges and items not specifically mentioned above.

Travel Dates & Availability

During the redemption process, customers will be able to select their preferred travel date from an interactive calendar, which will display date options that correspond with the voucher purchased.
Once a customer has submitted their preferred travel date and completed redemption:

• Supplements may apply to make any changes to the selected date.
• Previously assigned destinations may no longer be available if changes are requested post-redemption.

Travel dates exclude peak periods, including:

• October Half Term
• Christmas Break
• Easter Holidays
• May Half Term

Please note: Exact dates for these exclusions vary each year and are determined based on UK school holiday schedules.

Destination Allocation Process

The allocation process begins by randomly assigning each eligible order placed online or via the app to one of three tiers, with the following number of holiday packages available in each:

• 6 x Tier 1 holiday packages
• 12 x Tier 2 holiday packages
• 1,982 x Tier 3 holiday packages

In total, 2,000 holiday packages (equivalent to 4,000 vouchers/passengers) will be distributed through a randomized draw.

Important Information About the Allocation Process:

• If the promotion does not sell out (i.e. fewer than 2,000 holiday packages / 4,000 vouchers are sold), the inclusion of specific tiers in the draw is not guaranteed. Tiers will still be randomly assigned from those available at the time of allocation.
• If more than 2,000 holiday packages / 4,000 vouchers are sold, all purchases beyond that limit will be entered into a separate draw, with tier allocations based on a new pool of holiday packages.

This deal is promoted across multiple sales platforms, including Wowcher, LivingSocial, and 5pm. Therefore, the total number of vouchers sold reflects the combined volume across all participating websites and apps.
Mystery Holiday destinations (outlined in the Destination Information section below) are allocated based on the travel dates chosen by the customer during the redemption process. The Holiday Provider manages destination availability throughout the redemption process and is responsible for ensuring the availability of the holidays disclosed to Customers. If multiple destinations are available on a selected date, one will be randomly assigned from the available options. Alternative destinations may be selected by the customer for an additional fee of £20pp. The customer may be allocated any destination listed within their assigned tier.
From time to time, destinations may become unavailable after redemption due to availability constraints. In such cases, the Customer will be notified as soon as possible and given the option to either make alternative arrangements or receive a full refund.
If customers are unable to travel to the assigned destination due to changes in foreign office advice, they will be offered an alternative destination within the same tier or a full refund.

Destination Information

Please find below list of possible destinations:

Tier 1 Holidays:

7 Night Maldives Holiday
7 Night Thailand Holiday
7 Night Bali Holiday
3 Night Dubai Holiday
7 Night Barbados Holiday
7 Night Dominican Republic Holiday
7 Night Mexico Holiday
7 Night Florida Holiday
7 Night Japan Holiday
3 Night New York Holiday
5 Night Las Vegas Holiday
3 Night Toronto Holiday
7 Night Los Angeles Holiday
7 Night Jamaica
7 Night St Lucia
7 Night Mauritius
7 Night Costa Rica
5 Night Miami
7 Night Cape Town

Tier 2 Holidays:

14 Night Egypt Nile Cruise & Hurghada Holiday
3 Night Disneyland Paris Holiday with park tickets
4 Night Venice & Lake Garda Holiday
4 Night Venice & Lake Como Holiday
4 Night Prague & Budapest Holiday
4 Night Athens & Istanbul Holiday
4 Night Rome & Venice Holiday
4 Night Lisbon & Barcelona Holiday
3 Night Holiday to Swiss Alps Bernina Express Rail Tour from Milan
3 Night Holiday to Geneva Chocolate & Cheese Train Experience
3 Night Malta B&B Holiday
3 Night All-Inclusive Crete Holiday
3 Night All-Inclusive Corfu Holiday
3 Night Halkidiki B&B Holiday
3 Night Rhodes B&B Holiday
3 Night Santorini B&B Holiday
3 Night All-Inclusive Cyprus Holiday
3 Night All-Inclusive Turkey Holiday
3 Night All-Inclusive Algarve, Portugal Holiday
3 Night Tenerife B&B Holiday
3 Night Lanzarote B&B Holiday
3 Night Gran Canaria B&B Holiday
3 Night Fuerteventura B&B Holiday

Tier 3 Holidays:

2 Night Madeira City Break
2 Night Vienna City Break
2 Night Brussels City Break
2 Night Zadar, Croatia Beach Escape
2 Night Prague City Break
2 Night Copenhagen City Break
2 Night Oslo City Break
2 Night Stockholm City Break
2 Night Bratislava City Break
2 Night Tallinn City Break
2 Night Paris City Break
2 Night Nice City Break
2 Night Monaco City Break
2 Night Berlin City Break
2 Night Frankfurt City Break
2 Night Hamburg City Break
2 Night Munich City Break
2 Night Bremen City Break
2 Night Athens City Break
2 Night Budapest City Break
2 Night Dublin City Break
2 Night Rome City Break
2 Night Venice City Break
2 Night Naples City Break
2 Night Bologna City Break
2 Night Lake Garda Holiday
2 Night Lake Como Holiday
2 Night Florence City Break
2 Night Pisa City Break
2 Night Verona City Break
2 Night Milan City Break
2 Night Trieste, Italy City Break
2 Night Bari, Italy Beach Escape
2 Night Riga City Break
2 Night Vilnius, Lithuania City Break
2 Night Luxembourg City Break
2 Night Agadir Beach Escape
2 Night Marrakech City Break
2 Night Amsterdam City Break
2 Night Rotterdam City Break
2 Night Krakow City Break
2 Night Warsaw City Break
2 Night Lisbon City Break
2 Night Porto City Break
2 Night Algarve Beach Escape
2 Night Bucharest City Break
2 Night Barcelona City Break
2 Night Costa Brava Beach Escape
2 Night Costa Blanca Beach Escape
2 Night Costa Dorada Beach Escape
2 Night Costa Del Sol Beach Escape
2 Night Malaga City Break
2 Night Alicante City Break
2 Night Salou Beach Escape
2 Night Palma City Break
2 Night Seville City Break
2 Night Valencia City Break
2 Night Madrid City Break
2 Night Mallorca Beach Escape
2 Night Ibiza Beach Escape
2 Night Sicily Beach Escape
2 Night Malta Beach Escape
2 Night Katowice, Poland City Break
2 Night Cinque Terre, Italy City Break
2 Night Salzburg, Austria City Break
2 Night Tirana, Albania City Break
2 Night Rimini, Italy Beach Escape
2 Night Sorrento, Italy Beach Escape
2 Night Sarajevo, Bosnia & Herzegovina City Break
2 Night Zagreb, Croatia City Break
2 Night Belgrade, Serbia City Break
2 Night Kaunas, Lithuania City Break
2 Night Wroclaw, Poland City Break

Further Conditions

The holiday may not be sold, traded, transferred, or exchanged for cash.
The Customer is responsible for any fees or charges resulting from itinerary changes or cancellations initiated by the Customer after the holiday has been booked with the Holiday Provider, in accordance with the Holiday Provider's terms and conditions.

Passport & Visa Requirements

The customer and their companion must hold a valid passport and any other required travel documentation necessary to enter the holiday destination. Passports must be valid for at least six months from the date of departure from the UK. It is the customer's responsibility to:

• Arrange and cover the costs of any necessary visas for themselves and their companion
• Ensure that they and their companion have adequate travel insurance, including coverage for overseas medical expenses;
• Ensure compliance with the travel itinerary and all safety instructions provided by the Holiday provider.

Accessibility

It is the customer's responsibility to inform the Holiday Provider of any wheelchair or similar accessibility requirements for themselves and/or their companion when booking the holiday, and to comply with all relevant health and safety guidelines.

Foreign Office Advice

It is the customer's responsibility to ensure that they and/or their companion meet the visa entry requirements of their holiday destination and comply with all local laws while abroad. Customers are strongly advised to review official travel guidance at: https://www.gov.uk/foreign-travel-advice.
If the customer's booked holiday is impacted by a change in Foreign Office travel advice, they should contact the Holiday Provider to understand how their booking is affected and to explore alternative travel options. In the event that the Foreign Office advises against all but essential travel to the customer's holiday destination, the customer will be entitled to a full refund of the voucher cost from the holiday promoter, as well as a refund for any additional purchases made through the Holiday Provider. However, if the Foreign Office deems the destination safe to travel to, the customer will not be eligible for a refund.

Force Majeure

Neither Wowcher, nor the Holiday Provider shall be liable for any failure or delay in performing their obligations under this agreement where such failure or delay is caused by events beyond their reasonable control, including but not limited to acts of God, war, terrorism, civil unrest, strikes, natural disasters, pandemics, government restrictions, or any other unforeseen circumstances (a "Force Majeure Event"). In the event of a Force Majeure Event, the affected party shall notify the Customer as soon as reasonably possible and make reasonable efforts to minimise any disruption. The Customer acknowledges that such events may impact the availability or scheduling of the holiday, and refunds or alternative arrangements will be handled in accordance with the Holiday Provider's policies.

Accommodation Changes by the Holiday Provider

If a customer's hotel accommodation cannot be provided for any reason, an alternative hotel of equivalent standard will be arranged.

Lost or Stolen Documents

The Customer is solely responsible for the safekeeping of all travel documents, including passports, visas, tickets, and vouchers. Wowcher and the Holiday Provider accept no liability for any loss, theft, or damage to such documents. In the event that travel documents are lost or stolen, it is the Customer's responsibility to report the loss immediately to the relevant authorities and to obtain replacement documents at their own cost.
Any delays, additional costs, or cancellations resulting from lost or stolen documents will be the responsibility of the Customer. The Holiday Provider's standard terms and conditions regarding changes, cancellations, and fees will apply.

Refund Policy

Customers who have not redeemed their voucher are entitled to a change-of-mind refund within 14 days of purchase. Once a customer has redeemed their voucher and received their holiday details, the service is considered provided, and refunds are no longer available.
Customers wishing to request a refund for any reason should do so by using the link provided below:
https://wowcher.wufoo.com/forms/mystery-holiday-refund-request-form/
Refund requests are typically processed within 72 hours of receipt.

Contact Information

To contact the Holiday Provider, please use the following details:
Email:[email protected]
Telephone: 0203 026 2535
To contact the Holiday promoter, follow the link below:
https://help.wowcher.co.uk/en_GB/articles/faqs/how-do-i-contact-you/63c6b248bcfd5f25cf84a21e