Learn how to be the best in the bizz with an online course…

We're offering you an online customer service training course for £9.00, saving you 40% off Mandatory Training’s price of £14.99.

Unlock Your Potential with Our Customer Service Course!

Dive into the world of exceptional customer service with our Online Customer Service Training Course. This course is designed to equip you with the skills needed to excel in any customer-facing role. Upon completion, you'll receive a prestigious CPD-certified certificate, showcasing your commitment to professional development.

Course Modules:

• Module One: Getting Started
• Module Two: Who We Are and What We Do
• Module Three: Establishing Your Attitude
• Module Four: Identifying and Addressing Their Needs
• Module Five: Generating Return Business
• Module Six: In-Person Customer Service
• Module Seven: Giving Customer Service over the Phone
• Module Eight: Providing Electronic Customer Service
• Module Nine: Recovering Difficult Customers
• Module Ten: Understanding When to Escalate
• Module Eleven: Ten Things You Can Do to WOW Every Time
• Module Twelve: Wrapping Up

Tangible Results and Practical Tools:

This course offers practical tools to handle various customer interactions effectively. Whether you're aiming for a promotion, a new job, or simply enhancing your current role, this training will provide you with the necessary skills to succeed.

Usage & Integration:

The knowledge gained can be applied across industries, making it easier to secure jobs in retail, hospitality, or any customer-centric field. It's also perfect for personal growth and improving communication skills.

FAQs:

• How long do I have access to the course?
  You have one-year access to all course materials.
• Is the course entirely online?
  Yes, you can complete the course entirely online at your convenience.
• Will I receive a certificate?
  Yes, upon successful completion, you'll receive a CPD-certified certificate.

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