Frequently Asked Questions
Q: What is Wowcher?
A: Wowcher features an unbeatable deal on the best stuff to do, see, eat, and buy in your city each day. By guaranteeing businesses a minimum number of customers, we get discounts you won't find anywhere else.
Q: What does 'Tipping Point' mean?
A: Wowcher is based on a concept known as collective buying power 
which is when a group of consumers come together and use their group size as leverage in exchange for discounts. Wowcher negotiates these discounts for you in advance and the tipping point is the minimum number of people needed in the group in order for the business to give us the discount.
There's power in numbers.
Q: What happens if the Wowcher doesn't reach its required minimum number of purchasers?
A: If not enough people sign up, then the deal is cancelled and you won't be charged. So if you really want the Wowcher, tell your friends.
Q: Do I have to sign up a group of people I know to get the deal?
A: Nope - You'll probably want to invite people anyway, though - Wowchers are always fun to use with friends or a great way to make new ones.
Q: I like today's deal - how do I get it?
A: Just click "BUY" before the offer ends. As soon as the minimum number of people do the same you will all qualify for the deal. Once the deal has closed we will e-mail you a printable Wowcher that you can use for the deal in question (check the valid from and valid until dates). If the 'Tipping Point' is not reached, nobody gets the deal and nobody is charged.
Q: When can I use my Wowcher?
A: Most Wowchers have an expiration date, but you never have to use them on the date of purchase. Often it is necessary to make a reservation with the participating business to use your Wowcher.
Q: I bought a Wowcher, what happens now?
A: You need to wait until the deal has closed. After this time, as long as the 'Tipping Point' was reached, you will be sent an email with redemption instructions and your printable Wowcher(s).
Q: Can I buy a Wowcher as a gift for someone else?
A: Yes. Unless the Small Print specifically states otherwise, gift away.
Q: If I don't use the full value of the Wowcher in one visit, can I use the remainder later?
A: No. Unless otherwise stated you will not receive a credit or cash back for whatever you don't use. Bring a friend and share your Wowcher.
Q: Can I combine my Wowcher with other offers or specials?
A: No, not unless the Wowcher specifically states otherwise.
Q: When am I billed for my Wowcher?
A: You are only charged if the Wowcher reaches the required minimum number of sales. Once the "tipping point" is reached your card is charged. You will be emailed the wowcher once the deal closes.
Q: How safe is the Wowcher purchase process?
A: Extremely. At no time is your credit card information stored on our servers.
Q: Can I return a Wowcher?
A: Within the limits of reason, we'll do what it takes to make you happy. Unless there is something wrong with the purchase, we are generally unable to offer refunds after one week from the purchase date.
If you'd like to discuss returning a Wowcher, please email returns@wowcher.co.uk quoting your order number.
Q: What if the business for my Wowcher closes down?
A: If anything happens that makes it impossible for you to redeem your Wowcher, we'll refund your money.