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Instead of redeeming your Wowcher with the merchant, you may redeem it for Wowcher Wallet Credits.

For more information please visit Wowcher Wallet Credits.

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  • Wowcher is already refunded.
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  • To claim a credit you must first log in to your Wowcher account. Click here to go to the login page

Wowcher FAQs

How Wowcher Works

We use collective buying power to benefit you, the consumer.

Wowcher.co.uk features a number of new deals each day - such as 50% off a one-night stay at a local hotel or £60 worth of credit to spend at a top restaurant for £30

Every day we feature cool things to do and great products to buy, all at amazing prices. Check back every morning for more awesome wowchers!

Part of what makes this fun for us is trying to expose people to things they wouldn't have done otherwise, like shows, skydiving, cooking classes, architectural tours, salon services or even teeth whitening.


If you have a problem then we'll do all we can to help. For help with our most commonly asked questions, click the links below. You might also find the answer you need in our FAQ section.

How does Wowcher work?

We use collective buying power to benefit you, the consumer. Each day we feature cool things to do or buy at unbeatable prices so check back every morning for more awesome wowchers!
So you've ordered a wowcher, what happens now? Straight away, we'll send you a receipt. Once the deal period has ended you'll then be sent an email containing your wowcher code and full instructions on what to do next.
For instance, if you buy a restaurant offer, we'll include contact details to enable you to book your table. If you buy a product that requires delivery, we'll send you a link to the merchants website where you can enter your code and delivery address.

If you're looking for more help on this subject, please contact us.

I haven't received my wowcher code

Your wowcher code is sent by email to the address used when registering your details with us. However, if the deal period has ended and you still haven't received it, you can also find it by logging in to your account here: https://secure.wowcher.co.uk/login

If you're looking for more help on this subject, please contact us.

How do I choose a size, style or colour?

Don't worry! When you redeem your code with the merchant fulfilling the deal you will be asked for this information.

If you're looking for more help on this subject, please contact us.

How do I unsubscribe from the daily emails?

An unsubscribe link can be found at the bottom of every daily deal email we send. Simply click the highlighted "Unsubscribe" link and you will be automatically taken off the mailing list for that location or category.

If you're looking for more help on this subject, please contact us.


How do I change my contact or card details?

You are able to amend your personal information at any time in the "My Details" section of your Wowcher account which you can access here: https://secure.wowcher.co.uk/login

Card details are retained by our trusted payment processor, Cybersource, the first time you make a purchase. You can amend your card details during the checkout of subsequent purchases.

If you're looking for more help on this subject, please contact us.


I am having problems purchasing

Please check all of the following which should resolve your issue, if you are still having problems don’t forget you can use paypal to complete your order.

1. Make sure the card is registered to your name and your registered address matches your card billing address, you can always enter a different delivery address once your redeem your wowcher code. We only accept UK issued cards
2. If you are using the wowcher app or a mobile device, please check your connection.
3. Try clearing your cache and cookies and make sure you are not using a bookmarked page.

Please note we only accept Visa and MasterCard issued credit and debit cards.

If you're looking for more help on this subject, please contact us.

More questions?

  • Click here if you have already bought a wowcher
  • Click here if you have already bought a ‘Buy Now’ deal
  • Click here if you are thinking about buying a wowcher
  • Click here if you are about thinking about buying a ‘Buy Now’ deal
  • Click here if you just want to know more about Wowcher
  • Click here if you want to know more about Club Wowcher
  • Click here if you want to know more about Express Buy

FAQ - I've bought a wowcher

Q: I've ordered a wowcher, what happens now?

A: For most deals you need to wait until the deal has closed. After this time, you will be sent an email with redemption instructions and your printable wowcher(s).

Q: I've waited but I still don't have my wowcher?

A: Your wowcher will be sent via email, to the email address registered on your Wowcher account, on the date shown on your receipt. As the wowcher is a PDF attachment it may be sent to your spam folder so please make sure you check this.

You can always access your wowcher by logging into your Wowcher account by clicking here www.wowcher.co.uk/login

Next to each wowcher is a "Redeem" button which can be used to open the wowcher in a new window with the option to print or save to your hard drive.

Please note if your wowcher has expired you will no longer be able to see the redeem button.

Q: I've accidentally deleted my wowcher?

A: No problem, just log in HERE to access it again.

Q: I can't log in

A: Firstly make sure you have got a fully registered account on our website and are not just subscribed to our mailing list. This would have involved you choosing a password and entering your address details. If you are certain you have a registered account please reset your password HERE.

If you do that and the site tells that you don't have an account it may be that there was an error in the email address when you bought. Please make sure you have tried all possible email accounts. If you need more help on this subject, please contact us.

Q: I can't open the pdf

A: Download and install the latest version of adobe acrobat reader here http://get.adobe.com/uk/reader/ and the PDF will open fine.

Q: What can I use my wowcher for?

A: You can either exchange it for the product or service stated in the deal, or you can exchange it for Wowcher Wallet Credit, it’s your call.

Q: I’ve decided I want the products, how do I get them?

A: Each deal is different but the full instructions on what you need to do to get your products or services are always in the wowcher itself and will involve passing the wowcher code to the merchant who is supplying the products.

Details of how to redeem your wowcher can be seen before you buy in the Full Details of every deal. It’s worth calling ahead to see if the merchant can accommodate you at your preferred time.

Q: My code doesn't work, I can't redeem.

A: Please click on the link under "How to Redeem" on your wowcher. Enter your code in the discount/voucher code box when prompted. This can be located on your wowcher.

The wowcher code is case sensitive so please ensure that it is entered exactly as shown.

Please be aware that if you have purchased multiple wowchers then each code must be entered in a separate transaction.

If your code is still showing as invalid please consider the following factors:

  • ● Make sure there is not a space either before or after the code
  • ● Where possible try opening the link in a different browser e.g. Firefox or Chrome
  • ● If you are using a mobile device please try on a desktop PC or Mac

If you have tried all of the above and it hasn't resolved the issue please contact the merchant directly quoting your wowcher code and they will be able to assist you further.

Please note that your delivery address cannot be changed once you have redeemed.

Q: Can I return a wowcher?

A: We offer a no-quibble 14 day money back guarantee on all unredeemed Wowchers (starting from the day after the day you receive your Wowcher) whereby if you originally paid in cash, you can receive a 100% cash or 100% Wowcher Wallet Credit or, if you paid using Wowcher Wallet Credit, you can receive a 100% Wowcher Wallet Credit . Please bear in mind, cash refunds could take up to 10 days to process while Wowcher Wallet Credit is usually applied instantly, subject to qualifications. All refund requests must be made using this form. Please include the order number, the Wowcher code and, if you originally paid in cash, your preferred payment method. Refund requests received 15 days or more after the day after the day you received the Wowcher are considered on a case by case basis. Refund requests received 8 days or more after you received the wowcher are considered on a case by case basis.

Q: How do I redeem my wowcher for a Wowcher Wallet Credit?

A: Just use the Wowcher Promise button on any deal page (towards the bottom left) to redeem your wowcher for Wallet credits.

Between 1 and 30 days after you receive your wowcher you can exchange your unredeemed wowcher in return for 100% credits to your Wowcher Wallet.

From 30 days after you receive your wowcher and before it expires you can exchange for Wowcher Wallet Credit to the value of 50% of what you paid for the voucher.

Q: Where are my products?

A: Delivery timings are always laid out on the wowcher you receive, and in the Full Details section of each deal. If you have redeemed properly and still not received the products after that delivery window has expired then contact the merchant directly with as much info as you can give them. If you're still having trouble then contact us.

Q: My wowcher has expired. Can I get a refund?

A: Sadly not. Expiry dates are made very clear on the wowcher itself, and they must be used before the expiry date passes.

Q: I'm not happy with the deal

A: All deals that appear on Wowcher are vetted rigorously by a dedicated team to ensure that they are genuine offers from reliable merchants. Unfortunately sometimes things do get through that aren't up to the high standards that we set ourselves and we are continuously working on our processes and procedures to ensure that we continue to improve. In the first instance your complaint should be addressed to the supplying merchant directly who should be able to answer any concerns that you may have. If you are unable to reach a satisfactory conclusion with the merchant please contact us and we will be able to look into any concerns you may have.

Q: Can I change the delivery address?

A: You do not select your delivery address until you redeem your wowcher code. This does not have to be the same as your billing address. We're sorry but once you have redeemed you are not able to change your delivery address. If you're looking for more help on this subject, please contact us.

Q: How do I choose the colour/style/size when I buy?

A: You can give all that information to the merchant when you redeem your wowcher, you don't need to give it to us. If you're looking for more help on this subject, please contact us.

Q: Who do I contact if I want to return my product?

A: If you have received your product and then subsequently want to return it, you will need to contact the merchant who supplied it to you directly.

Still need help? Our contact details are here: www.wowcher.co.uk/contact.html

FAQ – I’ve bought a ‘Buy Now’ deal

Q: How do I know tell if a deal is ‘Buy Now’?

A: You can spot a Buy Now deal by the ribbon on the top left corner of the deal image.

Q: Do I have to provide any additional information for a Buy Now deal?

A: Yes. At checkout you will be prompted to provide a delivery address. Unless stated otherwise, this does not have to be the same as your billing address.

Q: How do I choose the colour/style/size when I buy?

A: When you click the buy button you will be shown all the options available, just select what you want and click the buy button again.

Q: How do I get my Buy Now poducts?

A: Once you’ve placed your order you do not have to do anything else. Delivery times will be on your order acknowledgement email and on the deal Fine Print.

Q: Where are my Buy Now products?

A: Delivery times are on your order acknowledgement email and on the deal Fine Print. If you have not received your product in this time please email us with your order number. Our contact details are here: www.wowcher.co.uk/contact.html

Q: I no longer want my Buy Now products:

A: If you change your mind before the deal ends, simply email us with your order number and state that you would like to cancel your order.

Within 7 working days from the day after the day that you receive your products. Email us for instructions on returns. The product must be in its original packaging and in a resalable condition. You are responsible for maintaining the condition of the product and the cost of returning the item. Our contact details are here: www.wowcher.co.uk/contact.html

More than 7 working days from the day after the day your receive your products. Unfortunately you are not entitled to a refund after this point.

Q: I think my Buy Now products are faulty, what should I do?

A: If you think you have received a faulty item, email us with your order number and a detailed description of the suspected fault as soon as possible. Our team will try to help you sort out the problem or provide you with returns instructions if they cannot. Our contact details are here: www.wowcher.co.uk/contact.html

FAQ – I’m thinking of buying a Wowcher

Q: What is Wowcher?

A: A wowcher is a voucher that saves you money on a defined product or service when redeemed with a designated merchant.

Wowcher features great deals on the best stuff to do, see, eat, and buy in your city each day.

Q: Do I have to sign up a group of people I know to get the deal?

A: Nope - You'll probably want to invite people anyway, though - wowchers are always fun to use with friends or a great way to make new ones.

Q: I like today's deal - how do I get it?

A: Just click "BUY" before the deal ends and before we sell out! Once the deal has closed, if we accept your order we will e-mail you a printable wowcher that you can use for the deal in question (check the valid from and valid until dates).

Q: When can I use my wowcher?

A: All wowchers have an expiry date (also known as a "until/to" date). The participating merchant may have other restrictions which will be set out both in the Fine Print before you buy a deal and on the wowcher itself. Often it is necessary to make a reservation with the participating business to use your wowcher.

Q: Can I buy a wowcher as a gift for someone else?

A: Yes. Unless the Fine Print specifically states otherwise, gift away.

Q: If I don't use the full value of the wowcher in one visit, can I use the remainder later?

A: No. Unless otherwise stated you will not receive a credit or cash back for whatever you don't use.

Q: Can I combine my wowcher with other offers or specials?

A: No, not unless the wowcher specifically states otherwise.

Q: When am I billed for my wowcher?

A: As soon as you click "BUY".

Q: Will the deal be shipped abroad and how much will it cost?

A: This will vary depending on the merchant and we would advise that you check this before you place your order. Contact details for the merchant can be found in the Full Details section of the deal .

FAQ – I’m thinking of buying a ‘Buy Now’ deal

Q: How do I know tell if a deal is ‘Buy Now’?

A: You can spot a Buy Now deal by the ribbon on the top left corner of the deal image.

Q: I like today's Buy Now deal - how do I get it?

A: Just click "BUY" before the deal ends and before we sell out! Once the deal has closed, if we accept your order we will send the Buy Now products to you.

Q: How long will it take me to get my Buy Now product if I buy?

A: Delivery times are stated on the deal Fine Print.

Q: Can I buy a Buy Now deal as a gift for someone else?

A: Yes. Unless the Fine Print specifically states otherwise, gift away.

Q: Can I get the Buy Now product delivered abroad and how much will it cost?

A: Unfortunately, we can only ship to UK mainland addresses.

FAQ - I've not bought anything yet. I just want to know more

Q: How safe is the wowcher purchase process?

A: We use a third party payment processor to handle all payment processes securely and efficiently. At no time is your full credit or debit card information stored on our servers. We hold part of the number and the expiry date to allow you to verify that the card you paid with previously is the card you wish to use for a new transaction.

Q: I want to know more about the deal before I buy.

A: All the deal details are in the Full Details section on the deal page which will tell you everything you need to know. You can also click on the merchant logo to take go to their website.

Q: How do I check availability?

A: The contact details for the venue/merchant will be on the deal itself if you need to check specific dates and times. Products deals are all subject to availability.

Q: How many can I buy?

A: It varies from deal to deal, with some you can buy up to 30, with others only one. Check the Fine Print on each deal.

Q: What if the merchant for my wowcher closes down?

A: If the merchant closes down and your wowcher has not expired, we'll refund your money.

Q: How do I unsubscribe?

At the bottom of each daily deal alert that we send you will be an unsubscribe link, just click that. If you're looking for more help on this subject, please contact us.

Q: I've signed up for the wrong city

A: Sign up for the right city, and then unsubscribe from the city you don't want using the link in the email.

FAQ - Club Wowcher

Q: How do I get Club Wowcher points?

A: You get points by completing certain actions on the site.

Q: I did something a lot of times but it seems to not be giving me any more points?

A: Most things you can do have what's called "anti-gaming" features. For example, this means that you cannot simply keep subscribing to a location and keep getting points, in this situation you are limited to a certain number of points per day for the 'subscribe' behaviour. These features are in place to make Club Wowcher a happy, fair environment where real Wowcher-ers can get the most rewarding experience possible.

Q: When can I "cash in my points" and convert them into Wowcher Wallet Credits?

A: You can do this once you reach the Bronze level.

Q: What points get awarded for what actions?

A: You can see what points are awarded for what actions here: http://www.wowcher.co.uk/aboutClubWowcher.html

Q: I bought something but don't seem to have been awarded any points, why?

A: When you purchase something, points are awarded 30 days after the purchase date to allow for any refunds you may request.

Q: What is Buy and Share?

A: Buy and Share is a referral scheme that gives you the chance to earn Club Wowcher points by referring your friends to buy the deal you’ve purchased! click here for more information.

Got more questions on Club Wowcher? Have a look here: http://www.wowcher.co.uk/aboutClubWowcher.html

FAQ - Express Buy

Q: What is Express Buy?

A: We’ve added the Express Buy button to make purchasing our deals as quick and easy as possible. We take the hassle of re-entering all your details out of the buying process.

Q: When do I see the Express Buy button?

A: You will see the Express Buy button on selected deals if you have purchased from us before and are logged in.

Q: I clicked Express Buy but I still went to the normal payment page, what happened?

A: Your card may have expired, or you have already reached the purchase limit for this deal.

Q: Can I still pay the normal way?

A: Yes, just click on the ‘BUY!’ button to follow the normal payment process.

Q: Can I buy more than one with Express Buy?

A: Yes, just use the quantity drop-down to select the amount you want.

Q: Is my information safe?

A: We use a third party payment processor to handle all payment processes securely and efficiently. At no time is your credit or debit card information stored on our servers. We recommend that you log out at the end of your session if you are on a public computer.

You are able to amend your personal information at any time in the "My Details" section of your Wowcher account which you can access here: https://secure.wowcher.co.uk/login
Card details are retained by our trusted payment processor, Cybersource, the first time you make a purchase. You can amend your card details during the checkout of subsequent purchases.

If you're looking for more help on this subject, please contact us.

Still need help? Our contact details are here: http://www.wowcher.co.uk/contact.html