Wowcher FAQs

How Wowcher Works

We use collective buying power to benefit you, the consumers.

Wowcher is a modern take on the group discount; taking that traditional idea and extending it.

Wowcher.co.uk features a number of new deals each day - such as 50% off a one-night stay at a local hotel or £60 worth of credit for £30 to spend at a top restaurant.

Each day we feature cool things to do or buy at unbeatable prices so check back every morning for more awesome wowchers!

Part of what makes this fun for us is trying to expose people to things they wouldn't have done otherwise, like shows, skydiving, cooking classes, architectural tours, salon services or even teeth whitening.

More questions? Click here if you have already bought a wowcher, click here if you are about to buy a wowcher or just want to know more about us.

FAQ - I've bought a wowcher

Q: I've ordered a wowcher, what happens now?

A: For most deals you need to wait until the deal has closed. After this time, you will be sent an email with redemption instructions and your printable wowcher(s).

Q: I've waited but I still don't have my wowcher?

A: For a "redeem now" deal your wowcher will be sent immediately to the email address you used to purchase. For other deals it will be sent to you when the deal closes, details of the timings will be on the receipt.

It's a PDF file so check your spam folders if you've not received it or log in to your account to access the wowcher here: https://secure.wowcher.co.uk/login?redirectPath=/faq.html

Q: I've accidentally deleted my wowcher?

A: No problem, just log in here to access it again: https://secure.wowcher.co.uk/login?redirectPath=/faq.html

Q: I can't log in

A: Firstly reset your password here: https://secure.wowcher.co.uk/pw-reminder

If you do that and the site tells that you don't have an account - but you know you have bought - then it may be that there was an error in the email address when you bought. Get in touch and we'll sort it out for you.

Q: I can't open the pdf

A: Download and install the latest version of adobe acrobat reader here http://get.adobe.com/uk/reader/ and the PDF will open fine.

Q: How do I get my goods?

A: Each deal is different but the full instructions on what you need to do to get your goods or services are always in the wowcher itself and will involve passing the wowcher code to the merchant who is supplying the goods.

Details of how to redeem your wowcher can be seen before you buy in the Full Details of every deal.

Q: My code doesn't work, I can't redeem.

A: Check that the code you are using matches the code on the wowcher exactly. Make sure you've followed the instructions on the wowcher exactly too. Also if you've tried to use a code as soon as you've received your wowcher then please wait 6 hours and try again. If you are still having trouble then contact us.

Q: Can I return a wowcher?

A: We offer a no-quibble 7 day money back guarantee on all unredeemed wowchers. All refund requests must be made via email: enquiries@wowcher.co.uk

Refund requests received 8 days or more after you received the wowcher are considered on a case by case basis.

Q: How do I redeem my wowcher for a Wowcher Wallet Credit?

A: Just use the Wowcher Promise button on any deal page (towards the bottom left) to redeem your wowcher for Wallet credits.

Between 1 and 30 days after you receive your wowcher you can exchange your unredeemed wowcher in return for 100% credits to your Wowcher Wallet.

From 30 days after you receive your wowcher and before it expires you can exchange for Wowcher Wallet Credit to the value of 50% of what you paid for the voucher.

Wallet credit requests received 31 days or more after you received the wowcher are considered on a case by case basis. Please contact us at enquiries@wowcher.co.uk

Q: Where are my goods?

A: Delivery timings are always laid out on the wowcher you receive, and in the Full Details section of each deal. If you have redeemed properly and still not received the goods after that delivery window has expired then contact the merchant directly with as much info as you can give them. If you're still having trouble then contact us.

Q: My wowcher has expired can I get a refund?

A: Sadly not. Expiry dates are made very clear on the wowcher itself, and they must be used before the expiry date passes.

Q: I'm not happy with the deal

A: We choose our merchants very carefully but if you do have a complaint then let us know and we'll do what we can to resolve it.

Q: Can I change the delivery address?

A: For a mail order deal you will give your address to the merchant when you redeem the wowcher. It doesn't matter if it's different from the billing address that you give to us.

Q: How do I choose the colour/style/size when I buy?

A: You can give all that information to the merchant when you redeem your wowcher, you don't need to give it to us.

Q: Who do I contact if I want to return my product?

A: If you have received your product and then subsequently want to return it, you would need to contact the merchant who supplied it to you directly.

Still need help? Our contact details are here: www.wowcher.co.uk/contact.html

FAQ - I've not bought anything yet.

Q: What is Wowcher?

A: You're buying a wowcher from us, a voucher which gives you the right to enjoy the goods or services from the merchant at a massive discount.

Wowcher features unbeatable deals on the best stuff to do, see, eat, and buy in your city each day. By guaranteeing businesses a minimum number of customers, we get discounts you won't find anywhere else.

Q: Do I have to sign up a group of people I know to get the deal?

A: Nope - You'll probably want to invite people anyway, though - wowchers are always fun to use with friends or a great way to make new ones.

Q: I like today's deal - how do I get it?

A: Just click "BUY" before the deal ends and before we sell out! Once the deal has closed, if we accept your order we will e-mail you a printable wowcher that you can use for the deal in question (check the valid from and valid until dates).

Q: When can I use my wowcher?

A: All wowchers have an expiry date (also known as a "until/to" date). The participating business may have other restrictions which will be set out both in the Fine Print before you buy a deal and on the wowcher itself. Often it is necessary to make a reservation with the participating business to use your wowcher.

Q: Can I buy a wowcher as a gift for someone else?

A: Yes. Unless the Fine Print specifically states otherwise, gift away.

Q: If I don't use the full value of the wowcher in one visit, can I use the remainder later?

A: No. Unless otherwise stated you will not receive a credit or cash back for whatever you don't use.

Q: Can I combine my wowcher with other offers or specials?

A: No, not unless the wowcher specifically states otherwise.

Q: When am I billed for my wowcher?

A: As soon as you click "buy".

Q: How safe is the wowcher purchase process?

A: We use a third party payment processor to handle all payment processes securely and efficiently. At no time is your full credit or debit card information stored on our servers. We hold part of the number and the expiry date to allow you to verify that the card you paid with previously is the card you wish to use for a new transaction.

Q: I want to know more about the deal before I buy.

A: All the deal details are in the Full Details section on the deal page which will tell you everything you need to know.

Q: How do I check availability?

A: The contact details for the venue/merchant will be on the deal itself if you need to check specific dates and times.

Q: How many can I buy?

A: It varies from deal to deal, with some you can buy up to 30, with others only one. Check the fine print on each deal.

Q: Will the deal be shipped abroad and how much will it cost?

A: You can check this directly with the supplier before you buy, contact details will be in the Full Details of the deal.

Q: What if the business for my wowcher closes down?

A: If the business closes down and your wowcher has not expired, we'll refund your money.

Q: How do I unsubscribe?

At the bottom of each daily deal alert that we send you will be an unsubscribe link, just click that.

Q: I've signed up for the wrong city

A: Sign up for the right city, and then unsubscribe from the city you don't want using the link in the email.

FAQ - Club Wowcher

Q: How do I get Club Wowcher points?

A: You get points by completing certain actions on the site.

Q: I did something a lot of times but it seems to not be giving me any more points?

A: Most things you can do have what's called "anti-gaming" features. For example, this means that you cannot simply keep subscribing to a location and keep getting points, in this situation you are limited to a certain number of points per day for the 'subscribe' behaviour. These features are in place to make Club Wowcher a happy, fair environment where real Wowcher-ers can get the most rewarding experience possible.

Q: When can I "cash in my points" and convert them into Wowcher Wallet Credits?

A: You can do this once you reach the Bronze level.

Q: What points get awarded for what actions?

A: You can see what points are awarded for what actions here: http://www.wowcher.co.uk/aboutClubWowcher.html

Q: I bought something but don't seem to have been awarded any points, why?

A: When you purchase something, points are awarded 30 days after the purchase date to allow for any refunds you may request.

Got more questions on Club Wowcher? Have a look here: http://www.wowcher.co.uk/aboutClubWowcher.html

Still need help? Our contact details are here: http://www.wowcher.co.uk/contact.html